Organizer Agreement.

You represent that you are authorized to act for the organization shown in PET and to create the event. The organization is the organizer-of-record and, for paid ticket sales, the seller/merchant responsible to buyers. PET is a software platform and payment facilitator only to the extent described in the Service.

You are responsible for truthful event details; venue permission; capacity; accessibility; age restrictions; licenses, permits, insurance, safety, security, alcohol and food rules; staffing; admission decisions; emergency plans; and compliance with applicable law. You must promptly correct material changes and notify affected guests or buyers. PET does not review or approve an event merely because it is published.

You may provide attendee information only when authorized to do so and must provide any required notice. Employee IDs, roster keys, and claim links must be treated as confidential access credentials. Configure allowed domains and link protections carefully, use non-obvious access codes, and do not expose a directory of claim links. You are responsible for the source, accuracy, deduplication, and lawful use of imported data.

You instruct PET to send ticket and event communications on your behalf. You must identify your organization accurately, contact only intended recipients, obtain legally required consent, honor opt-outs, and maintain suppression lists where required. Do not use transactional ticket delivery to disguise advertising. You are responsible for message content you supply and for carrier, email, and privacy compliance.

Assign the least privilege needed. Owners and admins are responsible for invitations, roles, all-events versus granular scanner access, device limits, offboarding, and monitoring. Door staff must use only authorized events and devices and must not export or reuse guest data. Maintain a paper or offline contingency where a connectivity failure could materially disrupt entry.

To sell tickets, complete Stripe connected-account onboarding and keep information, payout details, capabilities, and required documents current. You authorize PET and Stripe to create direct charges on your connected account and deduct disclosed processing and platform fees. You are responsible for pricing, taxes, receipts, customer service, reserves, negative balances, refunds, disputes, chargebacks, prohibited businesses, and payment-network compliance. PET may pause sales when Stripe capabilities, payouts, event status, or PET plan access are incomplete.

Publish a clear refund policy and respond promptly to buyer questions. Follow the Refund & Cancellation Policy, your displayed policy, and applicable law. If an event is canceled, you must promptly fund and issue required refunds and notify buyers. You authorize PET to revoke tickets associated with refunds, disputes, fraud, duplicate issue, or cancellation.

For attendee data PET processes on your behalf, the Data Processing Addendum applies. You determine the lawful purpose and retention period, respond to data-subject requests, and ensure your instructions comply with law. Do not upload sensitive data unnecessary for admission. Notify PET promptly of compromised accounts, exports, claim links, scanner devices, or credentials.

Keep reliable records of permissions, event terms, buyer disclosures, refunds, tax treatment, staff authorization, and message consent as required. PET may retain audit logs and request information reasonably needed to investigate fraud, complaints, safety, payment disputes, or compliance. Failure to cooperate may lead to limits or suspension.

In addition to the indemnity in the Terms, the organizer is responsible for claims arising from the event itself, attendee and buyer communications, organizer content, admission decisions, injury or property damage at the event, taxes, refunds, and violations by its personnel, except to the extent directly caused by PET’s gross negligence or willful misconduct.