Terms of Service.

These Terms of Service (the “Terms”) are a binding agreement between you and Cicada Group, LLC, doing business as Private Event Tickets (“PET,” “we,” “us,” or “our”). By creating an account, accepting an invitation, buying or claiming a ticket, scanning a ticket, or otherwise using the Services, you agree to these Terms and the policies incorporated below. If you use PET for an organization, you represent that you have authority to bind it. You must be at least 18 and legally capable of entering a contract to create an organizer account or purchase tickets. A minor may hold or present a ticket only with permission and supervision required by law.

PET provides tools to create and manage events, import guest lists, issue QR and Wallet tickets, deliver tickets, manage team and scanner access, check guests in, and, when enabled, sell tickets. PET is a technology provider. Unless PET is expressly identified as the organizer, PET does not produce, host, control, endorse, or assume responsibility for an event. The organizer determines admission rules, event content, accessibility, safety, ticket inventory, pricing, taxes, and its refund policy.

Provide accurate information, keep credentials confidential, use unique passwords, and promptly report suspected compromise. You are responsible for activity under your account and for configuring staff permissions appropriately. Shared scanner access must comply with the applicable plan and may not be used to evade concurrent-device limits. We may require email verification, additional authentication, or identity and business information where reasonably necessary.

Organizer plans are generally one-time purchases for a specific event, not recurring subscriptions. Current prices, features, limits, and taxes are shown before checkout. Upgrades charge the difference between plans. Payment processing is provided by Stripe or another disclosed processor, whose terms also apply. Plan access may be withheld until payment is confirmed and may be suspended after a reversal, chargeback, or refund. The Refund & Cancellation Policy governs plan refunds.

When ticket sales are enabled, the event organizer is the seller of the ticket and PET facilitates the transaction. The organizer is responsible for the event, ticket description, pricing, taxes, fulfillment decisions, cancellations, and buyer refunds. Payment may be processed on the organizer’s connected Stripe account. PET may collect a disclosed platform fee. A ticket is a revocable license to attend, not an ownership interest. The organizer may enforce reasonable event rules, deny entry for safety or misconduct, or revoke fraudulent, duplicated, refunded, or chargeback-related tickets, subject to law and its stated policy.

Each valid admission credential is intended for the named or authorized holder and may be used only as permitted by the organizer. The first successful scan may invalidate later copies. Do not publish, resell, duplicate, alter, reverse engineer, or transfer a credential unless the organizer allows it. Screenshots, printouts, Apple Wallet passes, Google Wallet passes, and other delivery formats do not create additional admissions.

You retain ownership of event descriptions, logos, guest data, messages, ticket artwork, and other content you submit (“Customer Content”). You grant PET a worldwide, nonexclusive, limited license to host, reproduce, format, transmit, and display Customer Content only as needed to operate, secure, support, and improve the Services and comply with law. You represent that you have the rights and lawful basis needed to provide the content and instruct PET to process it. Feedback may be used without restriction or compensation.

You authorize PET to send transactional messages about accounts, security, purchases, events, tickets, delivery, check-in, refunds, and service changes. Organizers—not PET—are responsible for having permission to contact invitees and buyers, accurately identifying the sender, honoring opt-outs where required, and complying with email, telephone, text-message, and marketing laws. Carrier messaging and data rates may apply. Marketing messages from PET, if any, will provide legally required choices.

You must comply with the Acceptable Use Policy. You may not use PET for unlawful events, fraud, spam, harmful content, unauthorized surveillance, credential trafficking, security interference, or infringement. We may investigate, rate-limit, quarantine deliveries, remove content, revoke credentials, or suspend access when reasonably necessary to protect guests, buyers, organizers, PET, or the public.

The Services may interoperate with Stripe, Postmark, Twilio, Apple Wallet, Google Wallet, hosting providers, or other third parties. Their terms and privacy practices govern their services. PET is not responsible for third-party outages, account decisions, payment holds, app-store decisions, delivery failures, or changes outside PET’s reasonable control.

We may add, modify, or discontinue features and impose reasonable limits. We aim for reliable service but do not guarantee uninterrupted access, delivery, camera compatibility, cellular coverage, Wallet availability, or successful admission under every condition. Organizers should maintain a current guest-list backup and a reasonable offline contingency for the door.

You may stop using PET at any time. We may suspend or terminate access for material breach, nonpayment, fraud risk, legal obligation, threats to security, repeated complaints, or conduct likely to harm others. When practical, we will provide notice and an opportunity to cure. Provisions that by nature should survive—including payment obligations, licenses already needed to complete transactions, disclaimers, indemnity, limitations, and dispute terms—survive termination.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” PET DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING. PET DOES NOT WARRANT EVENT QUALITY, SAFETY, LEGALITY, ATTENDANCE, DELIVERY, REVENUE, OR THAT A TICKET WILL BE ACCEPTED WHERE AN ORGANIZER HAS LAWFULLY REVOKED IT. Nothing in these Terms excludes warranties that cannot legally be excluded.

TO THE FULLEST EXTENT PERMITTED BY LAW, PET AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND CONTRACTORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION. PET’S AGGREGATE LIABILITY ARISING FROM THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID PET FOR THE EVENT OR TRANSACTION GIVING RISE TO THE CLAIM DURING THE PRECEDING 12 MONTHS OR (B) US $100. These limits do not apply where prohibited or to liability that cannot lawfully be limited.

If you are an organizer or use PET for a business, you will defend, indemnify, and hold PET harmless from third-party claims, losses, penalties, and reasonable legal fees arising from your event, Customer Content, guest data, communications, tax obligations, refund decisions, violation of law, or breach of these Terms. This obligation does not apply to the extent caused by PET’s gross negligence or willful misconduct.

These Terms are governed by Oklahoma law, without regard to conflict-of-law rules, except where mandatory consumer law requires otherwise. Before filing a claim, contact hello@privateeventtickets.com and describe the issue; both sides agree to try in good faith for 30 days to resolve it informally. Any unresolved dispute must be brought in a state or federal court with jurisdiction in Oklahoma, and each party consents to that venue. You may bring eligible matters in small-claims court. Nothing prevents either party from seeking urgent injunctive relief or reporting an issue to a regulator.

We may update these Terms prospectively. Material changes will be posted with a new effective date and, when appropriate, communicated through the Service or email. Continued use after the effective date constitutes acceptance; if you do not agree, stop using the Services. Electronic notices may be delivered to your account email or posted in the Service. Questions or legal notices may be sent to hello@privateeventtickets.com. Our formal mailing address will be added here before general public launch.